Shipping Policy
Key Information:
- Order Cut-Off Time: 14:00 GMT
- Order Processing: 1 - 2 working days (Monday - Friday)
- Shipping Time: 5 - 7 working days (Monday - Friday)
- Free Delivery: Available on all orders within the United Kingdom.
Shipping Procedure
After placing your order, you will receive a confirmation email. This means we have started processing your order. It usually takes us 1 - 2 working days (Monday - Friday), if you order before 14:00 GMT, we will start working on your order the same day. Once processed, it will be handed over to a courier, who will deliver you the order in 5 - 7 working days (Monday - Friday).
Shipping Costs and Delivery
We offer free shipping on all orders within the United Kingdom.
Delays
If your order hasn’t arrived within the timeframe, please wait another 3 working days (Monday - Friday) before reaching out to us at info@pureluxe-london.com. Occasional delays might occur, due to many reasons, so please be patient.
Cancellations
If you need to cancel your order, you can do so by contacting us at info@pureluxe-london.com.
Damaged or Incorrect Items
In case you receive a damaged or incorrect item, please take a photo of the issue and contact us at info@pureluxe-london.com. We are very sorry for the inconvenience, but we will do our best to get you what you really ordered and non-damaged.
Business Information
PureLuxe-London is operated by ES-ECOM LTD, a company based in the United Kingdom.
Company number: 16172964
DUNS: 232790549
Address:
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
Email: info@pureluxe-london.com
Phone: +447520641613
Business Hours:
Monday - Friday, 9:00 - 17:00 GMT